FAQs

  • We ship world-wide with a flat-rate delivery fee of $15 AUD within Australia and $30 AUD outside of Australia.

    For orders to Australia, please allow 1-5 working days for parcels to arrive.

    For orders to Asia Pacific, North America and Western Europe please allow up to 10-28 working days for parcel to arrive.

    For the rest of the world, please allow up to 10-30 working days for parcel to arrive.

    Please note that all International Orders may be subject to custom fees and import duties upon arrival to your country. These charges are determined by the customs office in the destination country and are the responsibility of the customer.

    We do not cover or reimburse any custom fees, duties or taxes.

  • Please allow up to 4-6 weeks for pre-order shipments to arrive.

    UPDATE: Please note courier has informed that international shipping estimations may be subject to change due to COVID-19 delays and restrictions.

  • Returns and exchanges can be made within 15 days from when your parcel has arrived.

    To return or exchange any purchase made, it is vital that you email/contact us first with a reason for your return. You will also need to attach your receipt/proof of purchase, otherwise we will not be issuing your return.

    We only accept returns if they have manufacturing issues or are deemed faulty. Items returned must be unworn, with tags attached and in its original packaging.

    Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

    If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment.

    Items will not be refunded due to change of mind or sizing, however we will provide an exchange.

    Please note we will not be responsible for any return/exchange shipping fees. Postage fee is not included in refund.

    Discounted items are final and cannot be returned or exchanged.

  • Our abaya’s run true to size. Please see below for our size guide:

    S - AU/UK 8

    M - AU/UK 10

    L - AU/UK 12

    XL - AU/UK 14